Frequently Ask Question

About Water Filters

What is a SIZMAK water filter, and how does it work?

SIZMAK water filters are ceramic water filters with an activated carbon. Each filter is compatible with our SIZMAK tap-mounted water filter systems. Designed to improve the taste and quality of your tap water, they work by using a natural ceramic material (that acts almost like a sieve) to reduce common contaminants in your drinking water supply, whilst an internal activated carbon core acts like a sponge to further reduce the effects of contaminants in your drinking water. SIZMAK ceramic water filters also preserve essential minerals that your body needs, leading to healthier, cleaner water for you and your home.

SIZMAK water filters are ceramic water filters with an activated carbon. Each filter is compatible with our SIZMAK tap-mounted water filter systems. Designed to improve the taste and quality of your tap water, they work by using a natural ceramic material (that acts almost like a sieve) to reduce common contaminants in your drinking water supply, whilst an internal activated carbon core acts like a sponge to further reduce the effects of contaminants in your drinking water. SIZMAK ceramic water filters also preserve essential minerals that your body needs, leading to healthier, cleaner water for you and your home.

In the PAKISTAN our tap water does not goes through rigorous testing and regulations to provide consistent safety and quality for homes. Therefore, most PAKISTAN houses would find a SIZMAK water filter system suitable for their tap water. As there are many different types of water filters available from SIZMAK, to suit most contaminant concerns, you may want to choose your solution based on these concerns. If you require any help or guidance please contact the SIZMAK customer service team at info@sizmak.co

SIZMAK water filters are designed for use with cold or room-temperature water. Using hot water can damage the ceramic filter and reduce its effectiveness. Always ensure the water you are filtering is within the recommended temperature range specified in your product manual.

Ceramic Filters & Maintenance

What is the lifespan of a SIZMAK ceramic filter candle?

The lifespan of a SIZMAK ceramic filter candle can vary based on usage and water quality, but typically, a filter can last up to 6 months with regular use. To maximize the lifespan, clean the filter regularly and replace it when you notice a decline in performance or after the recommended time period.

The frequency of replacing your ceramic filter candle depends on your water usage and the quality of your tap water. As a general guideline:

  • For average use, replace the filter every 6 months.


If you notice a drop in water flow or a change in taste, it may be time to replace the filter. Check the product manual for specific recommendations for your filter model.

Yes, the filter candle can be cleaned within its recommended lifespan to restore its flow.

To clean:

  • Gently scrub the surface of the ceramic filter under running water using a soft brush or sponge.

  • Avoid using any detergents or soap as they can damage the filter.

 

Regular cleaning helps maintain optimal water flow and filtration performance.

Check the product manual for specific recommendations for your filter model.

SIZMAK filters are designed to reduce up to 99.99% of common contaminants, including the following in varying levels which can be viewed on our performance claims here:

  • Micro plastics
  • Chlorine and monochloramine
  • Bacteria and cysts
  • Insecticides and herbicides
  • Heavy metals such as lead, cadmium and mercury

If your filtered water has an unusual taste or smell, it may be due to:

  • The ceramic filter candle needing cleaning or replacing.
  • A build-up of contaminants in the filter.
  • Water quality issues in your local supply.

Ensure that the filter has been flushed properly before use, especially after a replacement. If the issue continues after cleaning or replacing the filter, please reach out to our customer support through the online chat for further assistance. You can also email us at info@sizmak.co

If you accidentally drop your ceramic filter candle, inspect it carefully for any cracks or damage. Even small cracks can affect the filter’s performance and could allow contaminants to pass through. If you notice any damage, it is recommended to replace the filter candle to ensure your water remains safe and clean.

SIZMAK water filters are made from an external layer of natural ceramic materials which acts as a blocker for a range of contaminants. Inside the filters is an activated carbon, which works absorb the unpleasant smell from your drinking water. The ceramic is made from a mixture that has been refined through generations to provide the most advanced levels of safe water filtration for your needs.

If a SIZMAK ceramic filter candle has been stored in a cool, dry place, it can generally be reused.

Before reusing:

  • Inspect the filter for any signs of damage or cracking.
  • Flush the filter thoroughly with clean water to remove any dust or particles.
  • Ensure the filter is clean and dry before installing it in your system.

 

If in doubt, it is always safest to replace the filter with a new one.

Systems & Maintenance

What makes SIZMAK® filters different from other water filters on the market?

SIZMAK filters stand out due to their use of high-quality natural ceramic materials, a long history of innovation, and rigorous testing to ensure the highest standards of water filtration. SIZMAK filters are also known for their ability to remove a broad range of contaminants while retaining essential minerals, making them a reliable choice for healthier, better-tasting water.

Signs that your SIZMAK filter is working properly include:

  • Clear, clean-tasting water.
  • Consistent water flow.
  • No visible sediment or particles in the filtered water.

If you experience any issues, such as reduced water flow or a change in water taste, check the filter for clogs or wear, and clean or replace it as necessary.

If in doubt, it is always safest to replace the filter with a new one.

To clean the exterior of your SIZMAK filter system:

  • Wipe the surface with a damp cloth and mild detergent.
  • Avoid using abrasive cleaners or harsh chemicals that could damage the surface.
  • Make sure the system is dry before reassembling it for use.

Regular cleaning helps maintain the appearance and longevity of your filter system.

If your filter system isn’t working as expected:

  • Check the connections to ensure everything is tightly sealed.
  • Clean the ceramic filter candle if it appears dirty or clogged.
  • Consult the troubleshooting section of your product manual.

If the issue persists, please contact our customer support team through the online chat for further assistance. You can also email us at info@sizmak.co

To maximize the efficiency of your SIZMAK filter system:

  • Clean the ceramic filter candle regularly as recommended.
  • Replace the filter candle when indicated by reduced flow rate or after the recommended time period.
  • Ensure all connections are secure and that the system is installed according to the instructions.
  • Avoid filtering hot water or water with extremely high sediment levels to prevent unnecessary wear on the filter.

 

If you require further assistance, contact our customer support team through the online chat. You can also email us at info@sizmak.co

If you experience slow water flow or if the flow stops completely, it may indicate that the ceramic filter candle needs cleaning or replacing.

Follow these steps:

  • First, clean the ceramic filter candle to remove any build-up of contaminants.
  • If cleaning does not restore the flow, it may be time to replace the filter.
  • Ensure all connections are secure and there are no blockages in the system.

If the issue persists, please contact our customer support team through the online chat for further assistance. You can also email us at info@sizmak.co

Are there any ongoing maintenance costs with a SIZMAK water filter system?

The primary ongoing cost associated with a SIZMAK water filter system is the replacement of the ceramic filter candles. Depending on your usage and water quality, these replacements are typically required every 6 to 12 months. Regular cleaning and maintenance will help extend the life of the filter and reduce overall costs.

If you need to store your SIZMAK filter system for an extended period:

  • Remove the ceramic filter candle and allow it to dry completely.
  • Store the filter candle in a cool, dry place.
  • Ensure all components are clean and dry before storing the system.

When you’re ready to use the system again, thoroughly rinse the filter candle and the system before use.

Yes, SIZMAK water filter systems come with a warranty that covers manufacturing defects and workmanship. The specific terms and duration of the warranty vary by product, so please refer to the warranty information provided with your purchase.

If you require further assistance, contact our customer support team through the online chat. You can also email us at info@sizmak.co

Whenever you install a new ceramic water filter from the SIZMAK Water Filter range, we recommend following the set-up and conditioning process outlined in the associated instructions. As an overview, SIZMAK water filters that are installed into tap-mounted or countertop system need to allow water to run for 10 minutes upon initial set up.

Please refer to the product instructions for your product to find out more.

The flow rate of SIZMAK water filters vary depending on the model and the water pressure. On average, the flow rate is around 1-2 liters per minute. If you experience a significant reduction in flow rate, it may be time to clean or replace the ceramic filter candle.

Yes, replacement parts for SIZMAK water filter systems, including ceramic filter candles, O-rings, and other components, are readily available through our website and authorized retailers.

Using genuine SIZMAK replacement parts is crucial to maintaining the performance and integrity of your water filtration system.

If you require further assistance, contact our customer support team through the online chat. You can also email us at info@sizmak.co

Installation

How do I install my SIZMAK® water filter system?

Installing your SIZMAK® water filter system is straightforward. Each product comes with a detailed instruction manual. Generally, you will need to:

  • Connect the filter to your tap or insert it into your portable water filter.
  • Ensure all connections are secure.
  • Flush the filter by running water through it for a few minutes before first use.

 

If you require further assistance, contact our customer support team through the online chat. You can also email us at info@sizmak.co

SIZMAK® filters are designed to be compatible with most standard faucets. However, some specialty faucets may require additional adapters or might not be compatible. If you have a non-standard faucet, please refer to the product manual for compatibility details or contact customer support team through the online chat. You can also email us at info@sizmak.co

Sales

Where can I purchase replacement filters and accessories?

Replacement filters and accessories for all SIZMAK® water filter systems are available on our website shop. Ensure you are purchasing genuine SIZMAK® products to maintain the quality and performance of your filter system.

Environmental

Are SIZMAK® filters environmentally
friendly?

Yes, SIZMAK® filters are designed with sustainability in mind. The ceramic filters are made from natural materials and are long-lasting, reducing the need for frequent replacements. Additionally, using a SIZMAK® filter reduces reliance on single-use plastic bottles, helping to protect the environment.

Customer Support

What should I do if I experience a problem that isn’t covered in the FAQs?

If you encounter an issue that is not addressed in our FAQs, we encourage you to contact our customer support team directly through the online chat. You can also email us at info@sizmak.co. Our experts are ready to assist you with any concerns or questions you may have, ensuring you get the most out of your SIZMAK® water filter system.

You can reach our customer support team:

  • Through the online chat.
  • By visiting the Contact Uspage on our website
  • By calling the support number 0333 299 1896.
  • By emailing info@sizmak.co

 

We’re here to help with any questions or issues you may have.