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Return and Warranty Policy

Return Policy

If you have any issues with your product or want to know the return process, please read the information below.

Report an Issue (Within 3 Days)

If you received a faulty product or your shipment was incomplete or damaged in transit, please report the issue via our complaint form within 3 days of receiving the product so our support team can guide you.

Note: Change of mind complaints will not be entertained.

Return Process

  1. Fill the complaint/contact form to register your complaint.
  2. Pack your parcel securely in the original (undamaged) packaging as delivered.
  3. Our representative will contact you for more information regarding the issue.
  4. For further queries, email us at info@sizmak.co.

Conditions for Return

  1. If you are asked to submit the product at a SIZMAK Care Center, please ensure the following are included: original tag, user manual, warranty card, invoice, and shipping label.
  2. If a product is returned in poor condition, SIZMAK GROUPreserves the right to reject the return.

Note: If your product is not eligible for return, we recommend claiming warranty (if applicable).

Warranty Policy

This Warranty Policy explains the coverage, exclusions, and claim process for SIZMAK products.

Every “SIZMAK Water Purifier” is checked to give our clients excellent service. However, if any defect  appears we undertake to repair it at our cost during a period of one year from the date of purchase, subject to the terms and conditions specified hereof this “SIZMAK” brand water filter is warranted to the original purchaser to be free from defects in material or workmanship under normal use and reasonable care.

Period: One Year from the date of original purchase.

TERMS AND CONDITIONS

  1. The warranty policy covers cost of spare parts and labour charges only.
  2. This warranty does not cover cost of consumable and fragile items i.e. Ceramic Filter Candle.
  3. This warranty does not cover damage, accidents, misuse or faulty installation of purchaser’s control and/or any other person.

The warranty card should be presented to the authorized dealer/service man when the repair is needed.

THIS WARRANTY IS APPLICABLE ONLY OF THE APPARATUS IS PURCHASED FROM AUTHORISED DEALER.

MODEL:

DATE:

For further information, please contact our Customer Support team or visit www.sizmak.co